Frequently Asked Questions

Everything you need to know about your Princessly shopping experience.

How long does shipping take for my order?

Standard shipping typically takes 7-12 business days, while express shipping options are available for delivery within 3-5 business days depending on your location.

What is your return and exchange policy?

We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made dresses and intimate apparel may be subject to different return conditions.

How do I choose the correct size?

We provide a detailed size chart on every product page. We highly recommend taking your measurements and comparing them to our guide, as sizing can vary between different styles.

Can I track my package once it has been shipped?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.

Do you offer international shipping?

Princessly proudly ships worldwide. Shipping costs and estimated delivery times are calculated at checkout based on the destination country.